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Talent Market's mission is to promote liberty by providing talent for critical roles within the free-market nonprofit sector

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Talent Tip #45: The Six Second Résumé

May 18, 2013

Today I want to spend a little time on one of my favorite topics. Shockingly, I’m not referring to college football or dating; I’m talking about résumés.

I often say that you have about eight seconds to prove you’re worth a hoot when someone is reviewing your résumé. Well, it turns out I was two seconds too generous.

A recent study by TheLadders suggests that recruiters spend only about six seconds on a résumé before making the initial yes/no decision. Yikes, right?

So, what you can do to ensure your résumé ends up in the “Yes” pile? Here are three tips.

1. Make it easy to find critical information. It’s a résumé, not a treasure map.  That means that key information should be easy to locate. Specifically, here are some of the things hiring managers care most about:

  • Name
  • Current title, employer, and position start/end dates
  • Previous title, employer, and position start/end dates
  • Education

Make sure this information is easy to find, read, and understand.

2. Avoid confusing the reader. If I need to call in a translator to figure out what in the dickens you’ve done for the last few years, you’re in trouble.

Case in point: I recently received a résumé that listed eight simultaneous roles with no explanation. Were these all part-time, contract positions? Was one of them full-time?  Was the candidate a vampire who didn’t require any sleep? I have no earthly idea because the résumé didn’t clarify.

3. Photographs, tables, and lively colors are great in your house – but not on your résumé.  As stunning as you are – and trust me, you are  – don’t include a photograph on your résumé. And leave the crazy colors for the designers on HGTV; keep your résumé in black and white.  Finally, since you aren’t Piet Mondrian, let’s avoid using tables, distracting boxes, and superfluous lines. Instead, use simple formatting – including bolding, italics, and white space – to organize your résumé. 

You can learn more about résumés here; more about cool treasure maps here, more about selecting paint colors here, more about Piet Mondrian here.

 

Talent Tip #44: Liar Liar, Pantalones en Fuego!

April 18, 2013

Talent Tip #44: Liar Liar, Pantalones en Fuego! 

I love a good story — especially if there is a good lesson we can draw from it. That’s why I wanted to share this tale I just heard from a friend.

A gentleman recently applied for a job with my friend’s organization. During the application process, the candidate was asked to provide his current and desired salaries.

He provided the following figures:

Current: 85k*

Desired: 97k*

Fair enough, right? Of course, we can debate the 14% desired increase, but it’s not outlandish.

You know what is outlandish?

Being employed on Capitol Hill and thinking you can lie about your salary.

That’s right. It turns out the applicant is a legislative staff member, and as such, his compensation is public record.

My friend thought the current salary provided seemed steep for someone at the candidate’s level, so he engaged in a little research. Lo and behold, he discovered the candidate is actually only making 60k.

Liar, liar, pants on fire!

Well, I think that serves as an automatic disqualification. As my friend so eloquently stated, “Disqualified for lying, but also disqualified for idiocy.”

Ahh, there are so many lessons here! Here are the two biggest:

If you’re a potential employer, do some homework about candidates’ salary information – especially if something seems amiss to you. You won’t always have the ease of finding salary information online, but you can call former employers for such data.  I hope it goes without saying, but if you find a candidate in a lie, drop him/her like a bad habit.

If you’re on the job hunt and even contemplating being dishonest about salary, please consider doing something less ridiculous like getting multiple facial piercings or taking Paul Krugman seriously.

*Numbers have been changed to protect the guilty.

Talent Tip #43: Rejection (Im)Perfection: The Art of Second Chances

March 19, 2013

We’ve all been rejected at some point along the way. Perhaps you got cut from the football team or didn’t make the cheerleading squad.  Maybe you received a thin letter of rejection from your dream school. Or perhaps in college you were shunned by the hot and completely unattainable Dale Beaverman.

No matter what it was, you remember clearly that sting of rejection. It hurts. It’s embarrassing. It’s unsettling. And when it happens, we’re tempted to lash out.

But a wise man knows better. He knows two things:

1.     “Success builds character; failure reveals it.” – Dave Checkett
2.     You never know when you’ll go from the #2 slot to the #1 slot.

After all, the football coach might call you up after losing his starting QB. And your dream school might move you from the waiting list to acceptance. And, of course, Dale Beaverman might come to her senses.

However, if after the rejection you (Excuse my language, but my grandmother used this phrase; and I think it fits perfectly here.) “show your ass,” then it doesn’t matter. You’re toast.

Ok, Claire. Thanks for making me think of my high school tribulations and your sassy grandma, but what’s your point?

My point is that taking rejection well also applies to the job world.  Case in point: a candidate I was working with recently ended up in the second choice slot for an opening. After going through all the interviews and discussions and coming up shy, he could have been a jerk about the whole thing. But he wasn’t. He was gracious, positive, and understanding.

And guess what happened? A few weeks after he didn’t get the job, the organization called him to offer him another role. He took it.

Great Disney ending, right? You bet it is. Now if only our dating lives could have such pleasant finales…

Talent Tip #42: Recommendation Investigations, Your Reputation, Kiss Cams, and My Dream World

February 19, 2013

I know what you’re thinking. How in the Sam Hill is she going to tie all these things together? Well, stay with me.

In the last few weeks, I’ve seen some interesting things transpire related to recommendations, referrals, and references.  It occurs to me that there are three issues we should discuss. Here goes.
1. Recommendation Investigation: Is a Referral Necessarily a Recommendation?  Hiring managers often receive applications that start with lines like this, “My friend John Doe suggested I apply for this role.” At first glance, you’re inclined to think that John has offered his tacit recommendation for the candidate. And, of course, that’s exactly what the applicantwants you to believe. Not so fast, my friend!

When this happened recently, I went straight to the source. It turns out the candidate had reached out to John Doe for his thoughts on the role, and all John Does had done was direct the candidate to the official application instructions. Furthermore, when I asked the source for his honest assessment of the candidate, it was far from a glowing endorsement.

Moral of the story? Be sure to investigate cases such as this to determine what the referrer really thinks of the candidate.

2. Your Recommendation, Your Reputation. Have you ever had a less-than-stellar former employee or co-worker ask you to serve as a reference? Talk about awkward. It reminds me of that time I was on a (sub-par) first date at a hockey game and ended up on the Kiss Cam.Ugh. But I digress.

Serving as a reference for someone with questionable talent or ethics isn’t just awkward – it’s dangerous. If an organization makes a hire based on your recommendation, it could come back to negatively affect your reputation.  My advice is to politely decline reference requests unless you can enthusiastically endorse the candidate.

3. My Recommendation Dream World. In my dream world, people would be honest when they receive reference calls (official or not). They would provide glowing recommendations only when warranted, and they would share important information to inform the organization’s hiring decision.

Sadly, we don’t live in my dream utopia. We live in a lawyer’s Shangri-La: a litigious society in which giving a negative reference may expose one to legal liability.  So, what’s a person to do if he has less-than-positive feedback and a concern about liability? My non-lawyer advice is to provide a neutral reference or simply refuse to provide one at all. It’s not ideal; but, at least, you can sleep at night knowing you didn’t provide a load of horse fertilizer to an unsuspecting employer.

Oh, and in my dream world, I’d never end up on the Kiss Cam on a bad first date. Sigh.

Talent Tip #41: Work-Life Balance Policies, Part II: A Key to Attracting and Retaining Talent

January 22, 2013

As the fog of Auld Lang Syne and bubbly lifts, you may remember that last month in this space we offered up valuable advice about work-life balance from the good folks at Illinois Policy Institute. The underlying idea was that work-life balance policies help organizations attract and retain their most valuable asset – people.

This month we’re sharing eight more policies an organization should consider if it wants to maximize staff happiness and performance.

Once again, special thanks to Kristina Rasmussen, Executive Vice President of Illinois Policy Institute, who provided us with these fabulous ideas.

1.   Take a break. Barring major political or policy developments, we’re closed from Christmas to New Year’s Day. It’s an appreciated break. Said one employee: “It helps me breathe, put things in perspective, and remember the big picture that we’re really working toward.”

2.    Recognition.Anyone who’s a fan of The Office is familiar with The Dundies, the quirky and fun staff recognition awards. We have our own –the Institoohties. It’s a reminder that we all have something to give and that we all enjoy a good-natured laugh.

3.    Get it out. We cultivate a culture of transparency and open dialogue and take seriously confronting gossip and those that wish to engage in “office politics”. It’s hard to mentally check out of the office after hours if you’re caught up in unnecessary drama.

4.     Turn it off. Many of us keep working through the evening, but our CEO has made it clear that responses to 99 percent of after-hours emails are discretionary. Unless it is truly urgent, youcan wait until the morning to reply.

5.    Say thank you. After the teachers union strike, our team was exhausted. John Tillman took everyone out for a nice lunch (Gov. Quinn happened to be in the same dining room) and gave folks half a day off. He’s also known for encouraging happy hours.

6.    Office dress. What’s better? Sharp capris or cargo pants? Provided the look is polished and professional, can you allow your team to express themselves through their clothes? 

7.    Use it or lose it vacation policy. This one surprised me. Said a team member: “My previous employer did not have a use it or lose it policy. This meant most of us didn’t take vacation days. I think the use it or lose it policy really promotes balance.  It insists that you take time with your family, for yourself.” We regularly let folks know how much vacation they have left and ask them to use it.

8.   Caring about the mission. Said one staffer: “You have a bunch of staff that are happy to put in the extra time because they knew their work was having an impact, and they care about the results.”

Having heard all of these fantastic ideas, where do you start with your organization?

Kristina suggests a survey. Allow your staff the opportunity to rate and comment on working conditions anonymously. Consider a short survey you can administer online (Survey Monkey, for instance).

Once you’ve got ideas, how can you implement them? Kristina offers this: “Our CEO has a mandate from the board to set personnel policies. This gives us the freedom to innovate. And we innovate on a regular basis. We schedule a regular review of our policy manual, making updates where needed, but we don’t let a review three months from now stop us from responding to a situation today.”

So there it is! Go forth and innovate with work-life balance policies! I look forward to hearing your success stories.

Talent Tip #40: Work-Life Balance Policies: A Key to Attracting and Retaining Talent

December 18, 2012

Great news – turns out you’re on Santa’s “Nice” list this year! That means instead of coal, you’re getting something very special: valuable advice about work-life balance from my good friends at Illinois Policy Institute.

At the Institute, they value work-life balance and are always experimenting with new approaches and policies to attract and retain their most important asset – people. Kristina Rasmussen, the organization’s Executive Vice President, recently polled staff about what matters to them when it comes to work-life balance. She distilled the feedback down to 15 policies that help maximize staff happiness and performance.

This month I’ll share the first seven policies; I’ll share the rest in the new year.

1.    Culture. Maintain a positive office environment where people support one another and genuinely want others to succeed. Combined with a dedication to mission, people feel more motivated to work hard and perform their best. This is foundation on which everything rests.

2.    Flexibility on work hours. We all have lives outside of work. Flexible scheduling – provided the work gets done – has the dual benefit of increasing employee satisfaction and developing a trust relationship with the supervisor. 

3.    Flexibility on location. Some people work better from an office, while others prefer an open conference room, a quiet home office, or a busy coffee shop. Can you accommodate the location that helps them thrive? Do you need to insist on someone coming into the office before going out into the field if going straight there saves time and money?

4.    Professional development. Most of our staff engages in some kind of professional development outside of our office. These programs range from State Policy Network-sponsored educational programming to training offered by professional organizations related to a particular discipline.  

5.    Feedback. We do a formal performance review quarterly for an employee’s first year and annually thereafter. But we also provide information check-ins on a regular basis. Said another employee: “Employees are frequently promoted from within, and we embrace individuals who seek to gain experience in a new skill. Promotions, compensation increases, and bonuses are frequently awarded to those who excel.”

6.    Benefits. We offer a very generous benefits package that includes free life insurance, health care including coverage for dependents, and an IRA program including a substantial employer match. 

7.    Retreats. We do a twice-annual all staff retreat and departmental mini-retreats. It’s a chance to break up the routine, think big, think ahead, and get to know each other as people.

Pretty good stuff, right?  Wait until you see next month’s ideas! We’ll also include thoughts about how to get started on your own organization’s work-life balance policies.

A final quote from Kristina to keep in mind: “The right policies help to bring out the best in your employees. Bad policies drive people away.”

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Claire Kittle Dixon
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Claire runs the day-to-day operations of Talent Market, manages searches for clients, and oversees the organization’s fundraising communications, technology, administration, and cat-herding efforts…
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Talent Market’s mission is to promote liberty by providing talent for critical roles within the free-market nonprofit sector.

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