About the SBLC
The National Federation of Independent Businesses (NFIB) is the voice of small business, advocating on behalf of America’s small and independent business owners, both in Washington, D.C., and in all 50 state capitals. NFIB is nonprofit, nonpartisan, and member-driven. Since our founding in 1943, NFIB has been exclusively dedicated to small and independent businesses, and remains so today.
The NFIB Small Business Legal Center (SBLC) is the voice for small business in the nation’s courts and the legal resource for small business owners nationwide.
In the courts, we educate judges on how the decision they make in a given case will impact small businesses nationwide. In addition to our litigation work, we produce and disseminate educational guidance documents that cover laws important to small businesses nationwide.
About the role
Member Outreach Coordinator who plays an important role in growing the organization by building and sustaining long-term relationships with current and prospective small business owners. The Member Outreach Coordinator will serve as the primary point of contact for NFIB members, non-members, and NFIB staff, fielding questions and requests for information and conducting follow-up activities as needed.
The Member Outreach Coordinator must possess excellent English verbal and written skills, be conversant in Spanish, and have a strong customer-focused mindset and demonstrated level of responsiveness.
This is a full-time role reporting to SBLC’s Senior Executive Counsel. The Coordinator may be based in SBLC’s office in Washington, DC or in a virtual office.
- Respond to phone and email inquiries and requests for information from NFIB members, non-members and NFIB staff about business matters pertaining to small businesses, including operations issues including human resources, financing, taxation, regulation, and labor legislation
- Keep up to date with pertinent legislation affecting small businesses and determine relevancy to incoming inquiries
- Draft content for NFIB Website and SBLC publications including monthly e-newsletter, quarterly donor newsletter, and annual report
- Track requests from business owners and prepare reports to summarize and highlight trends
- This position may not give legal advice or accounting advice or tax advice
- 1-2 years of experience, preferably in a business or business-related environment
- Undergraduate degree or equivalent
- Strong communication skills in verbal and written English
- Conversant in Spanish
- Must have advanced computer skills and ability to conduct research on the Internet
- General understanding of small and medium-sized businesses and how government policy may impact them
- Must have the ability to respond to inquiries promptly and conduct follow-through
- Strong interpersonal, organizational, and analytical skills
How to Apply
Qualified candidates should submit the following application materials as a single PDF:
- Cover Letter detailing your interest in the position and the mission of the SBLC
Applications should be submitted to Talent Market via this link: talentmarket.org/apply-for-your-dream-job/.
There is no application deadline for this position. Applications are accepted on a rolling basis. This job will remain posted on our site until it is filled.
Questions can be directed to Stephanie Keaveney, Network Engagement Manager of Talent Market, who is assisting with the search: [email protected].
While we thank all applicants in advance for their interest in this position, we are only able to contact those to whom we can offer an interview. Only direct applications will be considered. No phone calls, please.
Talent Market is a nonprofit entity dedicated to promoting liberty by helping free-market nonprofits identify talent for critical roles. We provide free consulting and recruiting services to free-market think tanks, policy organizations, research centers, and capacity-building institutions dedicated to advancing the principles of limited government and free enterprise.