About the Organization
The Foundation for Economic Education (FEE) is an educational non-profit whose mission is to inspire, educate, and connect the rising generations with the economic, ethical, and legal principles of a free society. These principles include free enterprise, individual liberty, limited government, entrepreneurship, and high moral character. Since 1946, FEE has captivated, inspired, and equipped tomorrow’s leaders to be champions for these principles through top-rated in-person and virtual workshops, compelling online media, educator resources, and written perspectives on relevant and timely topics.
About the Role
We are searching for a high-energy Senior Outreach Associate who can recognize opportunities and turn leads into long-lasting partnerships. With their extensive product knowledge and understanding of FEE’s educational student programming, the Senior Outreach Associate will communicate directly with prospects and new leads, understand their individual needs, and recommend FEE program and student opportunities that maximize value. The Senior Outreach Associate may also assist in developing teacher outreach strategies and executing outreach projects. The Associate should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills. This position will help our outreach team reach new opportunities. The ideal candidate will be able to combine their love of the ideas of a free society with a passion for designing and implementing extraordinary customer experiences. This position will be working with our educational products at FEE.
FEE in the Classroom is the portion of our organization that interacts directly with students, educators, and professors among others, either via webinars and programs or classroom resources and lesson plans. Our programs are intended for high school and college students and cover the following areas: entrepreneurship, personal finance, economics, and government.
The successful candidate will be a skilled communicator and presenter who can find the best fit between teacher accounts and FEE programming products. This person will be organized, passionate about client relations, and focused on enhancing the buyer experience.
This role can be executed from FEE’s headquarters in Atlanta, GA, or virtually, and will report to the Director of Product Development, Javier Perez-Saavedra.
Duties & Responsibilities
- Manage relationships with new prospects, customers, and faculty networks throughout the booking process
- Research new opportunities
- Brainstorm new ideas to retarget and engage new customers
- Collaborate with the outreach and programs team to refine the program selling and booking process
- Collaborate with the marketing and analytics teams on campaigns and automation
- Promote FEE events and resources where appropriate (via email and social media)
- Suggest new content types based on new customer interests
- Help FEE’s Education department convert new leads to accounts for virtual and in-person program opportunities
- Build teacher relationships with new accounts and key partners
- Review organization executing processes to ensure new accounts get maximum satisfaction from their engagements with FEE
- Educate and inform new accounts about FEE’s new educational initiatives and special projects
- Attend to account complaints and resolve issues promptly
- Conduct satisfaction surveys and recommend ways of improving satisfaction
- Participate in one-on-one meetings with prospects and new clients to explain services to guide their choices
- Understand the problems and challenges of clients and identify ways the organization could better address needs
- Seek opportunities to cross-sell or upsell to new clients
- Provide excellent service to maintain a positive reputation for the organization
- Resolve customer complaints promptly and professionally
Qualifications and Experience
The ideal candidate will have:
- 1-3 years of professional experience
- 0-2 years of experience working with high school teachers and/or homeschool groups
- Ability to work with a team, meticulously communicating progress on larger projects
- Ability to travel domestically up to 5%
- Unwavering commitment to the mission and principles of FEE and passion for education
- Copywriting or social media marketing experience would be a bonus, though not required (FEE’s newsletter audience is their account list, same with FB subscribers)
- Excellent written and verbal communication skills, strong customer service skills
- Experience working with Monday.com, Google Docs, and customer relationship management (CRM) SalesForce technology is strongly preferred, but not required
- Experience organizing and juggling multiple priorities while keeping everything on track
- Exceptional attention to detail
- Ability to work independently and take initiative with minimal supervision
- A proactive, entrepreneurial spirit pushing you to improve existing programs
- A collaborative personality, unafraid of challenges
- Outgoing and customer-oriented attitude
To Apply
Qualified candidates should submit the following application materials in one PDF document:
- Cover letter detailing your interest in the position, the mission of the FEE, and your salary requirements
- Resume
Applications should be submitted to Talent Market via this link: talentmarket.org/apply-for-your-dream-job/.
Questions can be directed to Savannah Rupp, Project Manager at Talent Market, who is assisting with the search: [email protected].
There is no application deadline for this position. Applications are accepted on a rolling basis. This job will remain posted on our site until it is filled.
While we thank all applicants in advance for their interest in this position, we are only able to contact those to whom we can offer an interview. Only direct applications will be considered. No phone calls, please.
Talent Market is a nonprofit entity dedicated to promoting liberty by helping free-market nonprofits identify talent for critical roles. We provide consulting and recruiting services at no cost to 501(c)3 nonprofit organizations that clearly and directly focus on advancing the principles of economic freedom, free enterprise, free trade, free speech, property rights, rule of law, and limited regulation.
